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A
ashults
Participant
June 23, 2020
Question

Red Exclamation points

  • June 23, 2020
  • 4 replies
  • 5887 views

Hello All.  I am sorry if this has been discussed.  I went back as far as I could, but did not see my exact question.

When I upload a video from my computer I am able to see if fine.  If I log in from another computer or my phone, I can see the video on the home screen, but whenI select it to play it all that comes up are red exclamation points. Is there a way to fix this?  

    This topic has been closed for replies.

    4 replies

    viviane-C
    viviane-C
    Known Participant
    February 17, 2021

    Same for me

    Soon an update?

    P
    pritcharddesign
    Inspiring
    February 18, 2021

    see my reply to the post above yours.

    viviane-C
    viviane-C
    Known Participant
    February 18, 2021

    On the computer there is nothing to do
    It is on the iPad that I started to create, I have a message:
    Unable to open project
    and on Android, well I only see the thumbnails, and if I click on it, an empty montage appears

    M
    maureenb1986
    Participant
    September 29, 2020

    Hello! Similar issue, content was created on desktop, now I'm trying to access on new laptop. Preview in the 'home' screen looks correct with a thumbnail, but there is no content in the 'edit' screen, just the segments with the red exclamation point. I don't think the solution would be to add the raw content to the laptop and re point? That seems to defeat the purpose of a cloud based project. 

    EricLabonte
    EricLabonte
    Participating Frequently
    February 8, 2021

    Any solutions to your question? I ma having the same issue. I started project on my phone. Then when I try to finish it on my PC desktop, all media is a white exclamation mark, pictures and videos. I decided to go see my creative cloud storage and I found my media. 

    Why is it not loading in Rush?

    An update regarding this issue would be fantastic!

    Thanks,

    Eric

    P
    pritcharddesign
    Inspiring
    February 8, 2021

    Try relinking your local video files in the assets window.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    June 26, 2020

    Hi Ashults!

    Welcome to the Rush community. Could you confirm if your files synced up to date in Creative Cloud? 

    We can try a few steps:

    1. Close Premiere Rush.

    2. Log out of the Creative Cloud application.

    3. Close the Creative Cloud application.

    4. Relaunch the Creative Cloud application and log into your Creative Cloud account.

    5. Launch Premiere Rush and to open your project again.

     

    Let us know how it goes. 

    Thanks,

    Kartika

     

     

    P
    pritcharddesign
    Inspiring
    September 14, 2020

    I am also having this problem. The original videos are quite large. I used Rush for the first time yesterday and don't see the videos in the cloud!

    P
    pritcharddesign
    Inspiring
    September 14, 2020

    I figured it out. I had to relink my local video files in the assets window.

    V
    vickihlldy
    Participant
    June 24, 2020

    I have the same issue.  I edited several clips last week and came back to edit them more today.  Nothing but red and exclamation marks.  Any clues before I have to redo a day's work?

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