Remote server connection failed vs. team projects

Question

Hello,

I have experienced frequent black-outs (forced quit or frozen) of Premiere Rush on my iPad Pro out of "The remote server connection failed because this account is not entitled to use Team Projects. Please sign in using an entitled account."

How to fix this issue? What's team projects?

Thanks,

Jane

Kartika Rawat · Answer

Hi Jane!We're sorry for the trouble. Would you mind sharing more information with us? It will help us to diagnose the problem.Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185When exactly are you getting this error? Looking forward to your reply.Thanks,Kartika

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