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Travylgyrl
Participant
November 29, 2019
Question

Rush app Crash/unable to open project now

  • November 29, 2019
  • 16 replies
  • 9242 views
  1. I am using Rush on a trial basis for the first time on my iPhone 8plus. (No other adobe apps on my iPhone) I was hoping it can be my new video editing app replacing the limited version of  iMovie on my iPhone.  I love a lot Rush has to offer EXCEPT two days ago the app crashed (just shut down ) and when I opened it up again and tried to access my project I get the message "unable to open project".( The project is just short videos taken with iPhone and some pictures- nothing complicated) .  I have logged out of Rush, deleted and re- downloaded app, logged out of adobe, tried to access it on my iPad, updated my IOS version on iPhone, checked Wifi (strong) checked storage (plenty space) .   Still get same message - Rush- unable to open project- OK.     Understand that I can see all my projects and I can open the other two projects.  At this point,  I am ready to buy a MacBook and just use iMovie on that but I really want this to work because I love the idea of using my phone as an editing tool.

what should I do next?  I am too afraid to start another project until this is addressed or fixed.

This topic has been closed for replies.

16 replies

Participant
April 28, 2022

Hi I just found that I have this problem. All my projects have stopped allowing me to open them. I have 8 projects that all say "unable to open project". I can. Relate an nes project and then open that but all other projects will not open. Has anyone found a solution yet?

Participant
September 27, 2021

Hello, is there any progress on this issue?

I've just started using Rush on my iPad and after 3 hours of editing I can't get back to my work. Project can't open ...

What can I do to recover my work???

thanks!

choygannaban
Known Participant
August 24, 2021

Is there a solution for this already? i am having the same problem. i can see the project but nothing happens when i click it. I can open my other project that I did before except for my latest one. This started happening after Rush crashed on me last night. 

Participant
September 1, 2021

I am having the same issue. I don't understand how Adobe can ignore so many users having the same exact problem. Weeks of work is currently unable to load - either on my computer or iPhone. I have logged out of the account, restarted the app, researched for an update... and now realizing that Adobe has know about the error for years. Very disappointing....I have paid for a editing solution - and must now admit it would have been better and more safe to use a free software like iMovie  😞 

jassalyna64702741
Participant
May 24, 2021

I am facing the same issue:

 

"Rush- unable to open project" On my MacBook Pro Big Sur version 11.2.3 and Iphone 12

 

I have logged out of Rush, deleted and re- downloaded app, logged out of adobe, tried to access it on my Macbook, tried from anorher device, updated my IOS version on iPhone, checked Wifi (strong) checked storage (plenty space). Still get same message - Rush- unable to open project.  I can see all my projects and I can open the other projects, except this one.

Participant
April 16, 2021

I have the same errors today on my desk top.   unable to open after being updated.  I paid monthly fee.  The program crashes so often.  Very frustrating as worked on my videos for 2 days. 

Participant
March 23, 2021

I keep getting the same problem - 1 out of every 5 project corrupts.  I have the latest app on IPAD pro - it occurs in various stages (the latest video only - small project).  This has been happening over a year - there is no way to go back to an earlier version, no option to repair.  It's quite frustrating that Adobe has no fix or repair.  The cloud is useless - mine filled up in the first month.  I'd buy more cloud, but their could is worthless - there is no easy mechanism to dump cloud stored project resources onto my PC/deep storage.  This keeps happening - we've tried support before and no solution offered.  Pay way too much for Adobe Pro software for routine corruption.  

Participant
January 2, 2021

I am having the same issue. I've been using Rush on my 2019 iPad Pro, put together a few videos, went to add an audio track to them, when I opened Rush after adding audio I was presented with 'Unable to Open Rush Project'. Using full version. I've tried copying the files over from my iPad to my desktop, but I can't see where the actual project file is within the stack of folders - they all appear to only contain the media included in the project and not the project file itself (was thinking I may be able to open the project file on my desktop, but that looks like a no-go).

 

Not able to sync across devices due to admin constraints on the account.

 

Anyone else experience anything similar? 

Participant
February 20, 2021

I'm literally crying.  I've been working on a project for two weeks now.  I JUST finished it and was changing the font on the last slide when Rush crashed on my ipad.  I had sync on the entire time but when I go to the Creative Cloud, it says that I have no projects.  I've tried opening on my phone and laptop.  NO LUCK.  6 hours of work down the drain.  Can anyone help me pleeeeassee!!!!

Participant
September 20, 2020

I'm facing the same issue, Plz DM me if there is a solution!

Participant
September 20, 2020
Delete adobe and cancel your subscription bc that’s what I did.
Participant
July 2, 2020

Is it solved yet? I'm facing the same issue. Someone please let me know what I should do.

Participant
June 11, 2020

I've had so many problems with this app since I started using it and it's a huge disappointment. I had to extend my deadline twice due to the unpredictability of when/if I'll be able to access my work. It's a great app but it crashes if I have to switch apps and my project will only open arbitrarily when I switch devices.