Rush app not remembering subscription

Question

Hi all, I've been using Premiere Rush on my iPhone for more than a year now without this issue, but recently the app is not saving my subscription. I'm logged in with my Gmail account and I have a $4.99 monthly plan. Recently, I keep having to click 'Restore Purchase' every time I open the app. And now when I click that I just keep getting a spinning loading circle or I get a message that says 'Restore failed, please sign in with subscribed account.' I am!! Is this happening for anyone else??

Kevin J. Monahan Jr. · Accepted Answer

Sorry about that @angelo_4158. Contact us here, please: https://helpx.adobe.com/contact.html

The chat pod is in the lower right corner. I hope we can get you back on track. Let us know how it goes here after receiving help. It could help others. Cheers.

Thanks,
Kevin

jordan_6560 · Answer

Hi Angelo, did this ever get solved? I'm having the same issue and have spent hours trying to resolve on top of missing an important deadline. Any help is appreciated

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