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Participant
June 4, 2023
Question

Rush crashed and now no content

  • June 4, 2023
  • 1 reply
  • 150 views

I have been working on a file for a few days with a fair bit of edicated content. Nothing to crazy, two tracks, one sound and the other images, plus an effects track.

I had been "ctrl-S" heaps to make sure there was a backup locally. Then  Rush crashed on me and suddenly there is no content in my file at all. This doesn't make sense, because I can see the copied files it has created in the local Adobe drive. What I can't find though is the actual Rush file that will trigger the database. 

Very frustrating, work deadlines and all that. Found a thread with something similar but with no resolution from Adobe or any of the people doing their best to help out there.

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
June 6, 2023

Hello @Gary30274441a5b8,

I saw your message. I hope I can provide some support for you. Please try the command Help > Reveal Log Files so that we can get some window on what is going on with your crashing issue. Post those log files here by attaching them. You can also reach out to Adobe Support here. Be sure to ask for the "video queue" to get the best possible support for your issue. Let us know what they say so that the community may benefit. I hope the advice helps.

 

Take Care,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio