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russell_russell
Participant
March 18, 2024
Answered

RUSH CRASHES CONSTANTLY

  • March 18, 2024
  • 1 reply
  • 236 views

I am currently using a Samsung S21.

Maybe my phone is too old I don't know, but it seems that any amount of clips at virtually any resolution causes the app to crash constantly, but especially at UHD 4k. Even when I don't run anything else in the background, it still crashes. I mostly use it for self tape auditions that are time sensitive and more often than not it take me longer to export than it does to record my projects. I'm talking hours sometimes. Its like I have to restart my phone, stand in the right place to get perfect wifi and Pray in order for the app to run properly. I'm pretty close to purchasing a different app for my phone to edit and export which is pretty frustrating. Adobe if you are listening please either optimize the Rush app or just take it down. Seriously takes me about 20x times to export.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hello @russell_russell,

    I appreciate the message and the information you shared. Your phone is supported. Which version of the app are you running? Check out the settings and report back. Update the app and your OS if you aren't up to date. If that is the case, updating should help. Let the community know how it goes.

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    March 21, 2024

    Hello @russell_russell,

    I appreciate the message and the information you shared. Your phone is supported. Which version of the app are you running? Check out the settings and report back. Update the app and your OS if you aren't up to date. If that is the case, updating should help. Let the community know how it goes.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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