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Known Participant
Apr 16, 2024 12:51 AM UTC
Answered

Rush crashes on Samsung Dex when I cut a clip

When I open my project on my Samsung S23 ultra in Dex (android 14), and I use the cut tool, Adobe rush closes my project and redirects me to the your projects screen.

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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Apr 26, 2024 11:57 PM UTC

Hi @wastedShaman,

I read your note. I apologize but that is not a supported device now: https://helpx.adobe.com/premiere-rush/system-requirements.html.

 

Sorry for the frustration. Good luck, and let us know if you need further assistance with Rush in the future.

 

Thanks.
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

8 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Apr 26, 2024 11:57 PM UTC

Hi @wastedShaman,

I read your note. I apologize but that is not a supported device now: https://helpx.adobe.com/premiere-rush/system-requirements.html.

 

Sorry for the frustration. Good luck, and let us know if you need further assistance with Rush in the future.

 

Thanks.
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Known Participant
Apr 27, 2024 12:06 AM UTC

So the link you sent gives me a 404 error. So your telling me a samsung 23ultra is not a supported device device for Adobe Rush? I'm sorry but I don't believe that. Perhaps forward a working think so I can confirm.

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Kevin J. Monahan Jr.
Legend
Apr 27, 2024 12:51 AM UTC

This should work: https://helpx.adobe.com/premiere-rush/system-requirements.html

 

Thanks,

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Known Participant
Apr 25, 2024 5:21 PM UTC

Problem solved. I'm using. VN video editor now, so no pmore problems on Samsung Dex as it runs smoothly. 

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Known Participant
Apr 18, 2024 1:08 AM UTC

It would be nice to feel like this app has a suppport team. I mean I do pay every month to use the app.

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