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Hazlip Creative
Hazlip Creative
Inspiring
November 16, 2018
Answered

Rush Crashes when I Click on the Title Button

  • November 16, 2018
  • 1 reply
  • 2120 views

Every time I click on the title button to add a title, the app immediately crashes. This happens on all projects, all the time. I have updated Ru and restarted, same problem every time.

OS: Mac OS Mojave 10.14

Processor: 4.2GHz Core i7

RAM: 32 GB 2400 MHz DDR4

Graphics: Radeon Pro 580 8192 MB

    This topic has been closed for replies.
    Correct answer petergaraway

    Oh, that's really unfortunate. I just sent you an email requesting a few things. Please refer to that. We can keep the conversation offline for now and I'll update this post when we find the solution.

    Best,

    PG 


    To close the loop on this issue we discovered the crash was caused by something the user had stored in his CC Libraries from a number of years back. We have addressed the issue now.

    Thanks, Mike for all your help!

    Best,

    PG

    1 reply

    petergaraway
    petergaraway
    Participating Frequently
    November 17, 2018

    Hi Mike,

    Sorry that Rush is crashing. Thanks for providing system info. Can you please do two things for me?

    1. Give us a crash log to look at. You can find crash log here:

    Please open ~/Library/Logs/DiagnosticReports/ in the Finder.  Hold down the option key when using the Go menu in the Finder to open the Library folder. Look for the most recent crash log title "Premiere Rush"

    2. Try clearing your preferences and plugin cache:

    You can reset the preferences and the plug-in cache at the same time by holding down Shift-Option on launch and letting go when you see the splash screen.

    Once you complete step 2, trying creating a title in Rush again.

    Thanks in advance,

    PG

    Hazlip Creative
    Hazlip CreativeAuthor
    Inspiring
    November 18, 2018

    Hi Peter,

    I sent you the crash log in a message.

    I just tried clearing preferences and plugin cache, relaunched Ru, opened a project, clicked on Title, and it immediately went down. I don't think it's the project, since I've created new projects using the sample stock videos, and it still crashes when I click on Title.

    Hazlip Creative
    Hazlip CreativeAuthor
    Inspiring
    November 19, 2018
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