Rush crashing on import of standard media Mac

Question

MacBook Pro (Retina, 15-inch, Early 2013)

2.4 GHz Quad-Core Intel Core i7

NVIDIA GeForce GT 650M 1 GB

Intel HD Graphics 4000 1536 MB

8GB RAM

MacOSX10.15

I uninstalled all traces of Adobe CC on my Mac and still this does not work for me. I have tried different media all standard video. Not even the tutorial media imports. It hangs and needs to be forced to quit. I need to get this going, and have faith it is going to work for hundreds of students remotly trying to complete courses. Why has it NEVER worked for me after trying for so long? I sign in with my University shared device licensing.

Please help this is driving me mad!

Kartika Rawat · Answer

Hi there!We're sorry to see Premiere Rush crashes while importing the media files.Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185Are you getting any error or messages when it crashes?Could you try to create a new user account with admin rights? It worked for other users. Here's how: https://www.imore.com/how-create-new-user-account-your-macI hope this helps.Thank you, Kartika

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