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Bobbie23470564t86k
Participant
February 7, 2025
Answered

Rush Crashing on Surface Laptop 6

  • February 7, 2025
  • 1 reply
  • 257 views

Hi,

 

We have two student cohorts on the new Surface Latop 6 (about 300 students) and a large handful are having issues with inserting videos into their projects (Rush goes into Unresponsive mode).  Images seem to be ok.

People seem to be suggesting that this is a hardware compatability issue with the ARC GPU and Intel Core Ultra processors.

 

We've made sure everything is up to date, and not all students seem to have the issue.

 

> Does Adobe have an ETR for an update to be released to fix the issues?


This is really impacting our student learning experience.


Our Surface Laptop 6s have the Intel ® Core™ Ultra 5 processor 135H and Intel® ArcFootnote™ Graphics, 16gig shared memory

 

Cheers!
Bobbie 

    Correct answer Kevin-Monahan

    Hi @Bobbie23470564t86k,

    Thanks for the note. I read your students can't work because they aren't meeting system requirements for this specific hardware. I would move the students to Premiere Pro to be compatible with this hardware. Is that possible?

     

    There is no news from the product team or announcements about this situation currently. Sorry about that. 

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    February 7, 2025

    Hi @Bobbie23470564t86k,

    Thanks for the note. I read your students can't work because they aren't meeting system requirements for this specific hardware. I would move the students to Premiere Pro to be compatible with this hardware. Is that possible?

     

    There is no news from the product team or announcements about this situation currently. Sorry about that. 

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    B
    Bobbie23470564t86kAuthor
    Participant
    February 7, 2025

    Thanks for the prompt response @Kevin-Monahan 


    Whilst yes, it's possible for students to use Pro, this is a steep learning curve which the teachers are not prepared for, for this teaching period.


    It would be great to see commitment/an ETR from Adobe on resolving this one.


    It seems like, in the mean time, we need to move over to Microsoft Clipchamp.

     

    Cheers!
    Bobbie

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