Mariza Ebersohn

Participant

Question

Rush does not open

Forum|Forum|2 years ago
March 15, 2024
2 replies
412 views

Good day

My Premier Rush does not open, even though it updated to the new version. It's just blank when I start it???

Performance

This topic has been closed for replies.

Kevin J. Monahan Jr.

Community Manager

Community Manager

May we have more info about your system and media, @Mariza Ebersohn?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Mariza EbersohnAuthor

Participant

I just updated to the premier rush 2.10. on my Apple computer, everything else is updated and i have enough space on my iCloud, but for some reason when i start up it just goes black and does not show previous work or even the option to start a new project.

Participating Frequently

Solution provided by the community:

First: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

if you get to solution 3 and that fails:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove your oobe folder

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials