Rush exports audio but no video

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Hello, I have tried to share my video I have in made in rush on my laptop.

It's exporting the titles and audio but no video?

Anyone having the same issues?

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dwils72675546Author

Participant

Sorry, I'm not tech-savvy with videos, but I hope this helps.

It only happens with this video so makes me think its to do with the video its self.

Mac OS - updated

The video was taken on my phone.

Dimensions: 720 × 1280

Duration: 02.13

Codecs: AAC, HEVC

Sorry, I'm not tech-savvy with videos.

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Kartika Rawat

Community Manager

Thanks for the details. Did you try exporting your video through other presets? It seems like specific issue with a video. Would you mind sharing it with us?

Kartika

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Kartika Rawat

Community Manager

Hi there,

We're sorry for the trouble you're having with Premiere Rush. Please provide more details to see what causing this issue.

Which device are you using?
What type of media files you're working with (codec/ format, frame rate, frame size)?
Is it happening with a specific project or is it random?

Let us know. Happy to help.

Thanks,

Kartika

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