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adamgoldsteinesq
adamgoldsteinesq
Participant
August 30, 2024
Question

Rush for iOS hangs on export, eats memory

  • August 30, 2024
  • 2 replies
  • 294 views

Is this app deprecated? Six months since an update and still experiencing hangs on exports at 99% or 100% about two thirds of the time (20+ restarts tonight to cut six shorts on the 2023 iPad Pro 1TB), and there's an obvious memory leak that eats up system storage until you have to delete and reinstall. Using the most recent version. 

    This topic has been closed for replies.

    2 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 30, 2024

    Hi @adamgoldsteinesq,

    Thanks for the message. I'm Kevin from support. I'm sorry the product team has not responded here. It is a user-to-user forum. Thanks for the message, and welcome to the forum. Does the same thing happen when shooting H.264 instead of HEVC? In iOS camera settings, try "most compatible" mode and report back. Sorry for the frustration. Take care.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    adamgoldsteinesq
    adamgoldsteinesqAuthor
    Participant
    September 10, 2024

    Howdy! It took me until this long for the freeze to repeat itself (like going to the doctor, of course it doesn't hurt while you're there, heh). Screenshot below... I'm working with screen recordings so they're all H.264. Don't think camera settings apply to screen recordings? 

     

     

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 10, 2024

    Screen recordings of game streams are not viable because of the variable frame rate issue. So, I would wager that the problem is the footage, not Rush.

     

    Transcoding streaming video footage is always a good move before editing it. Many gamers use the freeware Shutter Encoder to work around that. You will receive a slight hit in quality, but it's barely perceptible.

     

    Try it and report back.

     

    Cheers,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 30, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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