Rush Freezes at Preparing Media Windows 10

Forum|Forum|6 years ago
June 12, 2020
1 reply
367 views

Hi,

I have been using rush successfully for 3 plus months. 2 days ago it started freezing at "Preparing Media" when importing a new project. Using windows 10 HP Spectre.

I have already:

1. Reinstalled Rush

2. Deleted Cache files

3. Updated the NVidia and Intel Video Drivers.

4. Restarted several times during the above process.

5. Created a dump file.

Stuck as what to do next. Appreciate the help.

This topic has been closed for replies.

S

Steve Grisetti

Legend

What media are you adding when you get this message? If it is video, what is format and resolution and what device recorded the video?

M

MevrYan

Participant

Hello,

I have the same issue. When I want to start a new project a crash report pops up. I had no problem with Rush till the latest update (version 1.5.12). To solve the problem I deleted this version and tried to reinstall the previous version 1.5.8, but it automatically updates to 1.5.12. Tried to open a old Rush project, but the same problem appears.

I use Rush on my desktop (Window 10, Intel Core i7, NVIDIA Geforce GTX 1050). All are updated.

Hope the problem can be solved.

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