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Amust
Participant
April 25, 2021
Question

Rush import on mobile

Trying to use Rush on S20 for small projects shot from my phone. Some videos import, but others of the same format give me a "can not import media(s)" message. Any ideas? I'm stumped. 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
April 27, 2021

Hi there!

Thanks for writing in. Can you provide the details of media files (codec/ format, frame rate, frame size)? 

Can you share the sample file?

Let us know.

Thanks again.

Kartika

 

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