Rush iOS app says "no internet connection" even though all my other apps are able to connect to www

Forum|Forum|1 year ago
April 21, 2024
4 replies
3550 views

Hi, Rush won't connect on my iPad or iPhone, says there is no network, even though all other apps work find and are connected. Can dear tech support please help?

(I tried to get help with your chatbot, but it abruptly ends conversation when saying it will put me in touch with an agent. Bit unnerving have to say...)

Thanks!

D

defaultd7dt6fhtr5jy

Participant

I'm having the same problem

R

ryans34016183

Participant

I have the same problem, same error

Kevin-Monahan

Community Manager

You can ignore the error @ryans34016183 - and the team is aware of the issue. Hopefully, they'll fix it. You should be OK to complete your projects in spite of the warning. Sorry for the hassle.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

jamesh70351631

Known Participant

Is the"No network connection" warning connected to Adobe no longer allows Rush mobile to sync with Creative Cloud? Losing Creative Cloud syncing is a serious roadblock to using Rush.

Kevin-Monahan

Community Manager

Hi @defaultxbh151opgggq,

I have not heard back from you in quite some time. Are you still having trouble? The warning is likely a bug related to the removal of sync. I will let the team know.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

L

lokimac12

Participant

I am having this issue. I have a Rush project on my iPad. I want to sync to cloud so I can open on another device and work from there.

I only have the triangle saying I have no connection.

How can I resolve this.

I want to be able to access my projects from different devices.

Kevin-Monahan

Community Manager

Sync with Creative Cloud is no longer available, @lokimac12. Sorry about that. See this article: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

Jeff36931980loki

Participant

Agreed...I have the same problem. on the Your Projects Page in the top right corner it has a white triangle with an exclamation point that says "No network connection. Only projects you have previously opened on this device will be available." I am running version 2.10(1). in Settings, My Account is looked in correctly and it says All files synced on the My account page.

I am connected via Wifi and 4G cellular data and