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Participant
March 4, 2021
Question

Rush is crashing and failing to download MP4 file onto my computer

This app has been great to use but it isn't performing as well as I think it should. I have a decenlty capable computer with pretty good specs and I can't download my finished MP4 file. Yesterday I had to try 3 differnent times as the first 2 times the download failed and crashed my computer. 

 

Today I had to make some edits to my video and I have already tried to download my updated mp4 file with no success. 

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1 reply

Kartika Rawat
Community Manager
Community Manager
March 9, 2021

Hi Victor!

We're sorry about the crash. Can you provide more information?

  • What are your system specs (OS, CPU, RAM, GPU)?
  • Are you getting any error codes or messages?
  • What type of files are you editing (codec/ format, frame rate, frame size)? Which device did you use to capture them?

 

Let us know,

Kartika

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