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Participant
April 2, 2024
Question

Rush keeps in crashing while working with it

  • April 2, 2024
  • 1 reply
  • 169 views

Hello,

 

I hope some one can help me. 
I had a brand new desktop to work on Rush and I have 2 screens in front of me.

 

If I start Rush, I have the Adobe Express account, Rush starts normal. 

There are times that when I open a file, the music bar under de clips/photo's is crossed with a green stripe and the music bar itself is red. I can push play and the video's/photo's are passing but there is no music anymore.

When I want to load the previews in the Edit section, I sometimes get a green shot of a clip? Don't know what that is? 

Then when I upload a photo or a video, Rush starts to stutter. I can press play but but the needle stands put and het music and video/photo's are passing  or it is the other way around.

 

I cannot open Rush and just edit a video. Everytime Rush shuts of, my desktop is crashing, my screens are shut off. I can restart the whole desktop.

 

Does anyone knows what the hell is going on?

 

This topic has been closed for replies.

1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
July 9, 2024

Hello @joost34507002ji7q,

That's a pretty odd problem. Are you still having it? Please let the community know so we can help. The only thing I can think of is that your media might not be stored properly. Please avoid cloud storage, for example. Sorry for the delay in responding. Take care.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio