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Participant
February 18, 2021
Question

Rush keeps on crashing (usually after I add an image to a video)

  • February 18, 2021
  • 1 reply
  • 521 views

I have abatnd new laptop (with Ryzen 7, 16GB Ram, multicore etc etc.....) but since I installed Rush on it yesterday I´ve barely been able to work with it for more than 5 minutes. I need to add images to my videos but almost every time I do, the programme starts to freeze. Instead of showing the image with the soundtrack underneath, it will usually show a frozen image of the original video instead. Even when i then try to play another, seperate part of the clip, these begin to freeze, too. Based on the sheer number of complaints from users, i´m getting a little worried that this was an expensive mistake

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1 reply

Kartika Rawat
Community Manager
Community Manager
February 19, 2021

Hi Ryan!

Sorry about the performance issue. Can you provide the following information?

  • What type of files are you editing (codec/ format, frame rate, frame size)?
  • Can you try resetting the preferences? 
  • Could you check if there's an update available for your GPU driver?

 

Let us know.

Thanks,

Kartika

Ryan5C0CAuthor
Participant
March 1, 2021
Preferences have been reset - this has not changed anything

GPU driver is fully updated

Frame size 1920 x 1080, frame rate 30.5 per sec, format mp4. All clips
shot on a Samsung Galaxy S9 which fulfils the specs needed for Rush.

Honestly, the last couple of weeks have been incredibly frustrating and I
feel aggrieved that I´m paying for something that is completely unusable.
If I cant find a solution soon , I´m going to have to request a refund or
an upgrade to a more reliable package
Kevin J. Monahan Jr.
Community Manager
Community Manager
March 1, 2021

Hey Ryan,

Sorry about this. Can you control the size of your images? You don't want them to be too large for a HD video. 2K frame size is more than enough to pan and zoom. I like to preprocess images in Photoshop before editing with them. Do you have access to an image editing program? Hope we can help.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio