Rush on desktop: ‘Unable to Load Preview’

Forum|Forum|4 years ago
June 13, 2021
1 reply
1756 views

Rush on desktop (Windows 10) shows 'Unable to Load Preview!' message when I try to add images.

It's jpegs and pngs that I have exported from Affinity Designer.

(Screenshot attached)

This topic has been closed for replies.

Kartika Rawat

Community Manager

Hi Anders!

Sorry for the trouble. Can you provide the following information?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What type of media files are they (codec/ format, frame rate, frame sie)?

Let us know.

Thanks,

Kartika

D

David250124947c3b

Participant

Hi

I am also experiencing this problem on my desktop. I cannot use 4k 30bps video clips imported from my iphone 11 or my DJI OM5 Gimbal (also 4k). It says "unable to load preview". I can use Rush on my phone without issues, but want to be able to use it on my PC.

I have 8mb ram, 2tb of memory and operate on windows 10.

Can you please help?

Thanks

David

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