Rush on desktop: ‘Unable to Load Preview’

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Rush on desktop (Windows 10) shows 'Unable to Load Preview!' message when I try to add images.

It's jpegs and pngs that I have exported from Affinity Designer.

(Screenshot attached)

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Kartika Rawat

Community Manager

Hi Anders!

Sorry for the trouble. Can you provide the following information?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What type of media files are they (codec/ format, frame rate, frame sie)?

Let us know.

Thanks,

Kartika

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D

David250124947c3b

Participant

Hi

I am also experiencing this problem on my desktop. I cannot use 4k 30bps video clips imported from my iphone 11 or my DJI OM5 Gimbal (also 4k). It says "unable to load preview". I can use Rush on my phone without issues, but want to be able to use it on my PC.

I have 8mb ram, 2tb of memory and operate on windows 10.

Can you please help?

Thanks

David

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