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adamc29462448
adamc29462448
Inspiring
October 16, 2018
Answered

Rush on Mac Osx Mojave not opening

When I try open the app I get a login error and then the app is just blank. No options to select anything or start a project. Is there a fix?

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    adamc29462448
    adamc29462448Correct answer
    Inspiring
    October 18, 2018

    I have exactly the same problem. Keep getting the same error. Had done everything that i've found on FAQ and the forum. The cleaner tool also give me the same "0 entries fixed" result. Any other suggestion? I think its Mojave compatibility.


    check and edit your host file. Mine was blank once we put the correct info back in it launched fine.

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    20 replies

    TheCommish
    Participating Frequently
    October 16, 2018

    I have the exact problem ...been trying for two days to figure it out!

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    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    October 17, 2018

    Hi Dale,

    I have sent you a PM.

    //Vinay

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    gorocket
    gorocket
    Participant
    October 18, 2018

    I have exactly the same problem. Keep getting the same error. Had done everything that i've found on FAQ and the forum. The cleaner tool also give me the same "0 entries fixed" result. Any other suggestion? I think its Mojave compatibility.

    Translate
    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    October 16, 2018

    Hi Adam,

    I have sent you a PM so please revert.

    //Vinay

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    petergaraway
    petergaraway
    Participating Frequently
    October 16, 2018

    Hi @Adam_Cesal

    Sorry for the trouble. Can you let us know what the error message says when you launch Rush? This will help us determine the issue and how we can best help you.

    Thanks,

    PG

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    adamc29462448
    adamc29462448Author
    Inspiring
    October 16, 2018

    The error message is "Login to the Premeire Rush service has failed due to network connectivity error". All my other Adobe programs work fine. I have tried it on 2 different networks and get the same error.

    I have a 2016 Macbook Pro running OSX 10.14 (Mojave)

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    petergaraway
    petergaraway
    Participating Frequently
    October 16, 2018

    Thanks for the quick response adamc29462448​

    Can you please try installing the Creative Cloud cleaner tool. Once’s installed, launch the app > Select Fix Host File > Select Cleanup selected

    Try launching Rush again.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Please let us know if this resolves the issue. Sorry for the inconvenience.

    Thanks,

    PG

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    adamc29462448
    adamc29462448Author
    Inspiring
    October 16, 2018

    Hey Adobe how about some help here. If you can't help then this product is useless.

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    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    October 16, 2018

    Hi Adam,

    Please check if Rush is selected in the accessibility.

    Allow accessibility apps to access your Mac

    //Vinay

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