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Participant
Mar 24, 2023 9:05 PM UTC
Question

Rush project keeps crashing when opening

I just wanted to edit the text in my project and Rush keeps on crashing when opening the project. Please help! 

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5 replies

Myra Ferguson
Community Expert
Community Expert
Mar 25, 2023 3:45 PM UTC

There are also some recommendations for fixing Premiere Pro (as opposed to Premiere Rush) crashes. You could see if any of these might help:

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Participant
Mar 26, 2023 5:54 PM UTC

You do know that's a completely different program. Is this adobes excuse for technical support? 

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Myra Ferguson
Community Expert
Community Expert
Mar 26, 2023 7:32 PM UTC

Hi Bill,

 

You know that this isn't Adobe's technical support, right? This is a user-to-user forum where sometimes an Adobe employee might reply. Adobe employees have the Adobe logo over their profile pic and their status shows that they're an Adobe employee.

 

I am not an Adobe employee. I'm a fellow Rush user volunteering my time to help.

 

If you'd like to reach out to Adobe Support, try this link:

 

The reason I posted the info for Premiere Pro troubleshooting is because GPU driver issues can affect digital video applications--whether they are Premiere Rush or Premiere Pro.

 

Using the latest version and/or resetting preferences also helps for any Creative Cloud application--not just the digital video apps.

 

I hope that helps.

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Myra Ferguson
Community Expert
Community Expert
Mar 25, 2023 3:44 PM UTC

You might check that your device is supported:

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Participant
Mar 26, 2023 5:53 PM UTC

lol ok 

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