Rush projects are all generic icons

Forum|Forum|2 years ago
January 3, 2024
1 reply
409 views

Hi,

Coming back from vacation, I have found all my Rush projects to be generic icons.

Help!

This topic has been closed for replies.

Correct answer Kevin J. Monahan Jr.

Like last time, I never heard anyting back.

Hi @Danny25724604jvgn,

Feel free to message me via PM so I can receive some info about the enterprise, and I will see what I can do to connect you from my end.

Thanks,

Kevin

Kevin J. Monahan Jr.

Community Manager

Hey @Danny25724604jvgn,

Sorry about that. It looks as though your files are not being synced. Can you try logging out of Creative Cloud, then logging back in? That might help. Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

D

Danny25724604jvgnAuthor

Participating Frequently

I have done that. I have also cleaned up my files ... that is deleting what wasn't syncing and creating a new project and watching it sync between machines. But after a few days, the problem returns. Including creating a project on one machine and seeing the thumbnail poped up on another, but it's generic. Example of the icon attached.

Kevin J. Monahan Jr.

Community Manager

Hi @Danny25724604jvgn,

I got your message. It might be related to the loss of Creative Cloud synced files for Rush. More: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. Let me know if you think it could be the case. I'm sorry for the frustration on this. Let us know if the info helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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