Rush projects are all generic icons

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Hi,

Coming back from vacation, I have found all my Rush projects to be generic icons.

Help!

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Kevin J. Monahan Jr.Correct answer

Legend

Like last time, I never heard anyting back.

Hi @Danny25724604jvgn,

Feel free to message me via PM so I can receive some info about the enterprise, and I will see what I can do to connect you from my end.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

Hey @Danny25724604jvgn,

Sorry about that. It looks as though your files are not being synced. Can you try logging out of Creative Cloud, then logging back in? That might help. Let us know.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Danny25724604jvgnAuthor

Participating Frequently

I have done that. I have also cleaned up my files ... that is deleting what wasn't syncing and creating a new project and watching it sync between machines. But after a few days, the problem returns. Including creating a project on one machine and seeing the thumbnail poped up on another, but it's generic. Example of the icon attached.

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Kevin J. Monahan Jr.

Legend

Hi @Danny25724604jvgn,

I got your message. It might be related to the loss of Creative Cloud synced files for Rush. More: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. Let me know if you think it could be the case. I'm sorry for the frustration on this. Let us know if the info helps.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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