Rush Projects Keep Disappearing!

Question

I've been using the free version of Rush. Have been learning it and using it to slowly create a project that I keep returning to and developing. Put off by the fact that you can't 'save' the project as you're creating it like in other video editing programs, but read that the project save is being triggered each time you close it. When I returned, there is my project, with the lastest edits just as I left it so - okay. But then, returned to Rush and no project. Not anywhere. Def not on my laptop (working on laptop not mobile), not on the Creative Cloud, nowhere. Started from scratch and the same thing happened. Appeared to save my changes for several sessions, then... poof. No project the next time I opened it. The "Sync to Cloud" checkbox at the bottom has a kind of asterisk in it - doesn't allow me to check/uncheck, but I read that 2 gigs of Cloud backup are allowed with the free version, yet no project files to be found on the Cloud. Can anyone explain why the project disappears, how to stop it, why it's not backing up to the Creative Cloud?

Thanks!

RubyBelle · Accepted Answer

So, after talking with a support agent through the Chat (thanks for the suggestion Warren), I discovered that the free version of Rush is treated as a free trial, despite everything I'd read about it being a fully functional version, and, as such, does not keep your in-progress projects for longer than a few days. Only the paid version allows you to sync to the C Cloud, and without any way to save in-progress projects locally, you basically lose your work after a few days. I think it's irresponsible not to make this clear from the outset, so that you know you're going to lose your work if you don't complete/export it within the couple days they allow for it to exist in the program. Since you can't save locally, the only way around this is to use a paid version, which is fine, understandable, just make it known from the outset! Sheesh. The support agent agreed with me and said he'd share the info with the developers. We'll see...

Warren Heaton · Answer

Not being able to find a project later can be very frustrating.

Have you reviewed How syncing works in Adobe Premiere Rush and how you can troubleshoot sync issues?

Also, you could set aside some time to start a chat with an Adobe support agent to verify that Rush is installed correctly and that projects are syncing as expected here: Adobe Help Center. Skip the content on the page and go directly to the "Contact Us" chat bubble at the bottom right of the page. It's virtual at first, but start with something like "Rush projects are missing" and click through the questions until you get a support agent.

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