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Rebecca needs help
Participant
September 7, 2022
Question

Rush Projects missing after upgrading to a paid subscription

  • September 7, 2022
  • 1 reply
  • 132 views

Hello,

All of my Rush projects are missing after I upgraded to a paid subscription.

Where are they and how to I get them back?

 

Additional information:

Sync was not enabled. When I tried to enable sync, I received a prompt that this was a "premium feature". I paid for the upgrade so I could enable sync.

 

I made a copy of the entire Rush directory before the upgrade.

Is it possible the database with the project info is in there?

 

Please help.

 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
September 12, 2022

Hi there! Sorry about the trouble. Are you using the same ID for signing in? If so, can you try signing out and back into your account and see if that helps?

 

Let us know.

Thanks,

Kartika

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