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A
ajayl28893274
Participant
September 23, 2019
Question

Rush repeatedly crashing on start

  • September 23, 2019
  • 1 reply
  • 525 views

Help! I cannot access any of my work, my phone memory is NOT full, and neither is my RAM. I cannot access any of the editing I have done and can not get any further work done. I've encountered this issue before but only when dealing with low memory and trying to create a video that was too long. I'm dealing with about 9 minutes of footage which I have had no issue doing (other than slow loading) before the recent update. I don't want to lose all of that work and I am paying for inconvenience at this point!

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1 reply

petergaraway
petergaraway
Participating Frequently
September 24, 2019

Hi! Sorry Rush is not performing well. Can you please share a few more details to help us understand the issue better?

Can you please describe when Rush is crashing (when launching the applicate or when opening a project)?
Are there any errors?
What Rush Version?
What Device?
What OS Version?

 

Thanks!

 

Peter

    A
    ajayl28893274Author
    Participant
    September 24, 2019

    Thanks Peter! I did get the application functioning again by updating my cloud and uninstalling and reinstalling the application. I also enrolled in the beta and the speed function is phenomenal and actually fixes another bug where audio misaligned when is was imported. I am using the most recent version of rush and when it crashes, it crashes on starting the application, and very rarely on loading a project. However, it usually only starts crashing on starting the application after I start a project with too much footage at once. I am working on an Android Samsung galaxy 9, which runs Oreo from what I understand. Hopefully that helps you! Let me know if you need anything else to help prevent the bug.

    petergaraway
    petergaraway
    Participating Frequently
    September 25, 2019
    Great! I'm glad you're up and running again. Also happy to hear you're enjoying the Speed feature. I like it too 🙂 We'll continue to provide more features and making the app more stable. Appreciate the info!
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