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Sandra5E6A
Participant
April 30, 2021
Question

Rush saves Proxy files on my computer

  • April 30, 2021
  • 5 replies
  • 1083 views

Hi, Adobe rush saves proxy files of every imported files (that I store on an external drive) on my computer. Now I have tons of GB on my computer and Rush as well as my computer crash every time. Can I delete these proxy files? Why does Adobe rush creates these files when everything is stored on the cloud? Please help, many thanks!!

    This topic has been closed for replies.

    5 replies

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    Carolina Creciente
    Participant
    June 21, 2023

    @Kevin-Monahan Hi there! I was wondering if you could help me with the same issue.  I have finished working on some projects for now but I might need to work on them some time in the future. In this case, is it safe to delete the proxy files Rush has created? Or this may prevent me from accessing or editing these projects later on? Many thanks!!

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 22, 2023

    Hi @Carolina Creciente,

    Thanks for the note. Let me ask my colleagues on the Rush product team, and I'll get back to you after they respond, OK? I want to be sure of the answer before asking you to try things.

     

    Take Care,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    May 17, 2023

    Hi @Sandra5E6A, @HVeating, @David5C68, and @Frazeled_85,

    Thanks for writing in. I understand you're having trouble with proxies taking up hard drive space. The proxies are needed for editing your projects. If you are done with the projects, do not need to have them synced to your mobile device, and do not need to restore a project later, it would be safe to delete them.

     

    Why does Adobe Rush create these files when everything is stored on the cloud? Please help, many thanks!!

     

    Only the project file data is stored in the cloud. Media remains local on your computer or mobile device.

     

    I hope that answers your questions. If not, return, and the community will try and help you out.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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      HVeating
      Participant
      May 14, 2023

      I am also having this issue and the customer's service doesn't seem to have a good understanding of this program. Very frustuarating!

      D
      David5C68
      Known Participant
      December 20, 2022

      Im having the same issue, and its filling up my storage with useless proxy files, is there a way to correct this?

      Frazeled_85
      Frazeled_85
      Participant
      May 29, 2021

      I'm having the same issue! 

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