Participant

Question

Rush says I don’t have enough space to export.

Forum|Forum|2 years ago
November 17, 2023
3 replies
709 views

So I've got a huge problem. I have spent several days working on this video project. I paid for the pro version of rush so I could save my project in HD. I'm on an IPhone 12 with up to date iOS. Every time I try to export my project, it tells me that I do not have enough space on my phone to save the video. I have no less than 50 (F-I-F-T-Y) GB of free space, and the video is only 5GB... yet I cannot export it. Please help. I paid $35 for this and if it doesn't work I'm going to have to get a refund or something. This is ridiculous.

This topic has been closed for replies.

N

nancy_3529

Participant

Unfortunately, it seems this issue has not yet been resolved. Even though it's almost a year later. I have almost 100 gigs of space left on my phone and I'm trying to export a 5 gig video. The app says I don't have enough space. I'm paying for a service I can't use. Not cool. Can you all help with this issue?

RPReplay_Final1724169646.zip

Kevin J. Monahan Jr.

Community Manager

Hi @nancy_3529,

That sounds odd. I can't think of anything else except deleting more files from your phone. It might be a bug that Rush needs an extraordinary amount of extra storage "overhead" for exporting, but I am unsure since I am not on the dev team.

At this point, please contact our agents:

Contact our agents: https://helpx.adobe.com/contact.html

The chat pod is in the lower right corner.

Respond, and click through until you get a live agent.

Ask for the video queue (M-F 7AM-7PM PST).
Insist on it if agents not on the video queue team try to troubleshoot.
The proper agents will assist you with the export.

Let the community know what happens.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Community Manager

Sorry about that, @Jason336863567p7v. That is truly weird! Many people are reporting bad behavior on iOS 17.1. Are you also running that version of iOS? Please let me know. That may be a telling sign that something is amiss with Rush and this version of iOS.

Take Care!

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

Jason336863567p7vAuthor

Participant

I wasn’t, but then I updated my iOS to see if that was the issue and that didn’t help either.
Sent from my iPhone

Kevin J. Monahan Jr.

Community Manager

Dang! Sorry about that. You know, I have one thought. In Premiere Pro land, when exporting H.264 or HEVC, the export process requires a ton of excess storage "temporarily" to process audio. Then, you get it back after the audio is muxed with the video. It might be a bug.

My thinking is that if you can move more files off your phone temporarily as a test, that might be worth a shot. See if it might need 75 gigs to complete the export.

iOS 17.1 and Rush are not working well right now for export. I would roll back iOS to an earlier version if possible. I hope I can help you further. Very sorry for this perplexing issue!

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

Jason336863567p7vAuthor

Participant

iPhone 13, my mistake.

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