Skip to main content
C
Chelifer
Participant
October 12, 2023
Answered

Rush share freezes

  • October 12, 2023
  • 1 reply
  • 409 views

Clicking the share button nothing happens except a tiny message in he centre of the screen 'Create sequence to export'. Was OK a few days ago; nothing has changed since then. Can continue editing or looking at the sequence but can not exit, close the project or even close Rush without having to do a hard stop via Task Manager on the PC.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi @Chelifer,

    Sorry about that. From the Home screen and with all projects closed, choose Preferences and delete all of the media cache. Relaunch Rush. Does that help? Let us know.

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    October 16, 2023

    Hi @Chelifer,

    Sorry about that. From the Home screen and with all projects closed, choose Preferences and delete all of the media cache. Relaunch Rush. Does that help? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      G
      Gerald21992126hi1k
      Participant
      November 3, 2023

      I have tried that. I've uninstalled and reinstalled Rush.  When I click Share, nothing happens, if I then go back to edit the message 'Create sequence to export' appears and you can not close Rush. Clicking back to edit and Rush will close. This all suddenly happened as everything had worked fine for months.

        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        November 6, 2023

        Hi @Gerald21992126hi1k,

        Try this: Press Alt/Option at launch and reset preferences. Is it working as expected now?

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices