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Participant
November 4, 2024
Question

Rush shuts down unexpectantly with no error messages

  • November 4, 2024
  • 1 reply
  • 104 views

 I got a new laptop and installed Rush through my Adobe Creative Cloud subscription. It downloaded fine and the program opens. But as soon as I choose one of my previously saved files, Rush shuts down completely with no error messages. I have re-installed three more times with the same results. Any suggestions to access my files stored over the past two years? 

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
November 4, 2024

Hi @susanw99582830,

Project files are no longer synced with Creative Cloud so they will not be in place on a new computer. Can you finish your projects on your previous computer? Let me know.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio