Rush stuck on load

Question

Just the blue circle, create new project is gray. the app is responsive, but nothing can be done.

I already uninstalled, removed the Documents folder, logged off, rebooted, logged on reinstalled and retried, nothing works

If I try to do the tutorial, it will fail on processing media, if I just skip the tutorial, will get stuck anyways.

This laptop has windows 10, 24 GB of RAM, SSD, and is capable of running full Premiere, so I don't think hardware is the issue here

Latest log file attached

Help please!

Kartika Rawat · Answer

Hi Javier!We're sorry for the frustration. Does it look similar to this? https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tutorial/m-p/12031516#M9929 Let us know if that helps.Thanks,Kartika

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