Skip to main content
XaxStar
XaxStar
Participant
May 24, 2021
Question

Rush stuck on load

Just the blue circle, create new project is gray. the app is responsive, but nothing can be done. 

 

I already uninstalled, removed the Documents folder, logged off, rebooted, logged on reinstalled and retried, nothing works 

 

If I try to do the tutorial, it will fail on processing media, if I just skip the tutorial, will get stuck anyways. 

 

This laptop has windows 10, 24 GB of RAM, SSD, and is capable of running full Premiere, so I don't think hardware is the issue here

 

Latest log file attached

 

Help please!

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
May 25, 2021

Hi Javier!

We're sorry for the frustration. Does it look similar to this? https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tutorial/m-p/12031516#M9929
 
Let us know if that helps.
Thanks,
Kartika
 
Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices