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Participant
November 16, 2023
Question

RUSH Unable to open project

  • November 16, 2023
  • 1 reply
  • 183 views

I spent hours working on an edit only to close it down for the night and awake the next morning unable to open it. It's there. Synced to my desktop. Go to desktop, it opens but is completely blank. It has the thumbnail picture so some information I uploaded was absorbed. On the mobile app it just gives me an error message  I'd like not to start over if someone has any ideas or if TECH SUPPORT will waive their magic wand, that would be swell  

 

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1 reply

Kevin-Monahan
Community Manager
Community Manager
November 16, 2023

Hi @Nicholas33631994xumh,

Can you give us more info about the device and media? Hope we can help!

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Participant
November 16, 2023

iPhone 14pro. Premier Rush. Media: iPhone videos? Hope I understood your question. 🙂

 

Nick LaRocca

 

Mod note: personal info removed.

Kevin-Monahan
Community Manager
Community Manager
November 17, 2023

Are you on iOS 17.1? Let me know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio