Rush will not load

Question

The app spins when it opens and the tutorial will freeze after I select the three preloaded videos. I have updated Windows, uninstalled and reinstalled. Any help would be great. Thanks,Dale

petergaraway · Answer

Hello dspeed and francoisd,

Sorry Rush is not working correctly. Can you please provide a few details about your sign and then try these troubleshooting suggestions?

It would be good to know the following:

1. What version of Windows do you have?

2. What version of Rush do you have?

3. Send me a dump file of Rush. When Rush is stuck, please follow the steps below

To get the process dump file:

Press Ctrl+Alt+Delete on the keyboard.
Select Task Manager.
Go to the Processes tab and click More details.
Right-click the process (Rush) for which you need to create a dump file. Select Create Dump File.
Upload the file (it's large) to somewhere I can download?

Troubleshooting suggestions:

1. Quit all Adobe applications > Sign out of Creative Cloud app and back in > Try to launch Rush

2. Update your windows system (should be at least 1703)

3. Launch Rush via "Run as Administrator"

Please share your logs and system info as well as your results. Hopefully, we can sort this out ASAP.

Thanks,

Peter

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.