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Franco2987420111o6
Participant
Feb 17, 2025 4:50 AM UTC
Answered

Rush won't allow me to export 4K video

Hi all,

If I select 4K, I'm being directed to buy Rush, but I already own it as part of the "Photography" plan.

How can I get Rush to acknlowledge my plan and allow me to export 4K video?

Thanks!

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Feb 18, 2025 6:33 PM UTC

    Hi @Franco2987420111o6,

    Thanks for the message and welcome to the forum. The version of Rush provided to you in the Photography plan is the "starter" version. It is not the premium version. This situation is a common misconception for those carrying the photography plan. The entitlements for that plan are here. Sorry for the mix up. If you wish to gain 4K output, you can update your subscription plan. Let me know if you need help with that.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    View reply

    4 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Feb 18, 2025 6:33 PM UTC

    Hi @Franco2987420111o6,

    Thanks for the message and welcome to the forum. The version of Rush provided to you in the Photography plan is the "starter" version. It is not the premium version. This situation is a common misconception for those carrying the photography plan. The entitlements for that plan are here. Sorry for the mix up. If you wish to gain 4K output, you can update your subscription plan. Let me know if you need help with that.

     

    Thanks,
    Kevin

     

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Franco2987420111o6Author
    Participant
    Feb 18, 2025 6:52 PM UTC

    Hi @Kevin-Monahan ,

    Thanks for following up and your answer, much appreciated.

    If anything, there's nowhere to see that the version I'm running is the "starter" one, not even on the link you provided, but it's fine.

    If I wanted to update to the "premium" Rush version, which plan would entitle me to get it? Other than that, I only use Photoshop and Lightroom.

    Thanks!

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    Franco2987420111o6Author
    Participant
    Feb 18, 2025 6:58 PM UTC

    Additionally: when trying to "upgrade" from the warning signs, I'm directed to a page that offers a few options... but whatever I select I'm told that I already "own" Rush, without any mention to "starter" or "premium".

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