Rush wont start. Hangs on prparing screen

15 replies
7029 views
Translate

The software hangs on the 'preparing projects' screen. If I press cancel, I can then start a new project and select videos to edit, but when I try to edit the project it hangs again.

I have removed and reinstalled and also tried two graphics cards.

This topic is closed to new replies. Start a new post to keep the conversation going.

C

ChrisH_PhotoCorrect answer

Participant

Fixed. What I had to do was sign out of cc, then start the Rush program and only sign back in when the software did a cc account check and prompted me during the program start process. That solved it.

R

richardj43688297

Participant

Worked for me. Thanks.

Translate

P

Pau1966

Participant

Good solution: Solved the problem.

Thank you very much!

Translate

D

Debbie5FB1

Participant

This finally solved my problem. Thank you ever so much.

Translate

R

ronniO105

Participant

This worked for me! Thank you!

Translate

Mark Mapes

Participating Frequently

Welcome to the Rush forum, Christopher.

I’m more familiar with the iOS side than with the desktop versions, but I think others who have encountered this problem got past it by logging out of the Creative Cloud app and then signing back in. To sign out, click your avatar in the upper right corner of the CC app, then click “Sign out.”

Translate

C

ChrisH_PhotoAuthor

Participant

Thanks Mark. I'm afraid that didn't solve it.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.