Participant

Question

Same problem with hazy purple/green on MacBook!

Forum|Forum|7 years ago
October 29, 2018
3 replies
862 views

I am having this problem with exporting my videos (https://forums.adobe.com/docs/DOC-9504). However, I am on a Macbook Pro, so I will not be updating an Intel driver - I've made sure to update all my Apple software. Videos are still being exported with severe distortion. Thank you!

This topic has been closed for replies.

Ko.Maruyama

Community Expert

Are you using GoPro footage? (I am experiencing it with GoPro footage on a fully updated Windows 10 Machine)

caroline_edits

Community Manager

Here's some info on the issue for Windows users. Unfortunately I do not have a similar document for Mac.

Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors, or the exported fil…

-Caroline

caroline_edits

Community Manager

Hey, mandyh!

We've had some updates since you posted about your export issues, are your videos still exporting with purple/green haze on them?

Let us know!

Caroline

Kevin J. Monahan Jr.

Legend

Hi MandyH,

So sorry about this. Can you try going into Project Settings > General, and then choosing "Software Only" for your Renderer?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

mandyh95417277Author

Participant

Hi Kevin,

Where can I find Project Settings? I cannot find it anywhere

Thanks!

petergaraway

Participating Frequently

Hi mandyh95417277

There's actually no way to change the renderer into software. Sorry for the confusion. Can you please send a screen grab of the issue you're seeing? Also, tell us what computer you have?

Hope to get you fixed soon. Thanks!

PG

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