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Hi Carla!

Sorry about the trouble. Can you provide the following information?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Are you getting this issue while exporting? If so, do you get any error codes or messages?
• Which device are you using? 

Let us know.

Thanks,

Kartika