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Terri5D43
Participant
November 17, 2023
Answered

Some Rush Projects not showing on start

  • November 17, 2023
  • 1 reply
  • 516 views

Using Premiere Rush V2.9.0 Build 14 on Desktop.  I went to continue working on a project and it is not showing on my "project" list when I open Rush.  If I right-click on my project (from File Explorer) and tell it to open with Rush, just the project panel opens.  In the past I have been able to re-open and continue working on projects but it seems that only my older projects are showing up in my projects panel.  Paid version if that helps.

 

PLEASE HELP!

    This topic has been closed for replies.
    Correct answer Terri5D43

    Kevin,

    Apparently this is true.  I was told by customer care that a windows update may have turned sync off.  I was told to check the 3 dots to see if the file is syncing but the file disappears if not syncing so i would lose my work anyway.  Then basically told to create a project, save it, check the dots to be sure it is syncing, then continue working.  Makes no sense to me that this cant be an option to confirm the project is auto-syncing while you are working in it or as you are saving it.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 17, 2023

    Hi @Terri5D43,

    I read your notes. You say that some of the projects you worked on are not found on the Home screen when you return to the app. Right? It sounds like these projects may not have been synced to Creative Cloud. You may want to contact our support team here: https://helpx.adobe.com/contact.html. The chat pod is in the lower-right of the page. Ask for the video queue. I hope they can help you. Let us know what happens.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      T
      Terri5D43AuthorCorrect answer
      Participant
      November 28, 2023

      Kevin,

      Apparently this is true.  I was told by customer care that a windows update may have turned sync off.  I was told to check the 3 dots to see if the file is syncing but the file disappears if not syncing so i would lose my work anyway.  Then basically told to create a project, save it, check the dots to be sure it is syncing, then continue working.  Makes no sense to me that this cant be an option to confirm the project is auto-syncing while you are working in it or as you are saving it.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      November 29, 2023

      Hi,

      Sorry for this unfortunate incident. I hope you can work better moving forward. Please let me know if there's anything I can do for you, @Terri5D43,.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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