Participant

Question

Sound slow in Rush

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I tried editing my first test video and noticed the sound is slowed down in both the video clip, and the mp3 audio I added to it. The video plays at normal speed.

The sound was slow during the edit, but I thought maybe that was normal. I exported the video and the sound still plays extremely slow.

I use the Desktop version on Windows 10

Any help?

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Peter32494250dqij

Participant

Same problem on the Mobile app. I am not goding to use a media encoder to save my mobilemovie to another fornat so Rush will work...guys, it is 2024...99% of ALL filming on this planet are via a Mobile phone.

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David5C68

Known Participant

Im having the same problem continously on my windows pc, please reach out to troubleshoot, this is an impasse and very inconvenient

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Ashlyn35704883ls2u

Participant

Also having this issue with rush, even after the most recent update. The sound is fine in the pro app, but I'd prefer to use the less complicated rush app for this particualr edit. Seems to be a problem only with rush..

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Kevin J. Monahan Jr.

Legend

Hi @Ashlyn35704883ls2u,

Thanks for writing to the community. Premiere Pro supports H.264/HEVC files that contain variable frame rates. For Rush, you may need to transcode variable frame rate media. Try Media Encoder, Shutter Encoder, or Handbrake to convert the media to a constant frame rate. ProRes LT works great, but you can also convert back to H.264. Try that as a test and report back to us. I hope the advice helps. Sorry for the issue.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Kaylie36483191772d

Participant

I have this issue too. The mobile app doesn't have this problem. Don't understand why one version of the app works and one doesn't. Rush has so much potential and is so helpful to me as a social media manager making simple things and not more complicated videos that need Premiere. I hate that it's so buggy (crashed all the time earlier this year, finally fixed).

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k-da_nyc

Participant

Same problem. First time using the app - can not even get past the first clip. Restarted the program - restarted the computer - and reimported the clips. The sound running at 50% for some reason. So frustrating.

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South Dakota

Participant

I am having this problem as well. Tried reinstall. Same Problem. I am purchasing a different app.

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petergaraway

Participating Frequently

Hi Mike,

Sorry, you're running into this issue. I have a few guesses, but what would be most helpful is getting a sample file of the video and mp3 used in your project. Would you be willing to share that with me?

A few other thoughts:

Does this happen in all projects?
Does this happen if you have a synced or local project?

Thanks!

Peter

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Nathan24624173a22f

Participant

I have very much had this issue with playback with all sound regardless of sepperated audio as well as connected audio from the source video this has been going on for a while i tried clearing the cache and data and the problem persists 😒 rush was at one point my favorite mobile video editing platform and this issue has made it impossible to time my content with any kind of music even my own... I would perfer to stay in the Adobe family of software but this issue has me frusterated and at my wits end with a company I have had nothing but good experiences with on PC... Please help

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