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nb020605
Participant
Apr 4, 2024 5:07 PM UTC
Answered

Spanish over the top of the English?

NEED HELP! I saved a video to my desk top. Its in English. When I upload it into Rush and do the edits and then render it, it has Spanish dialogue over the english....I dont know what to do!

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Apr 5, 2024 9:25 PM UTC

    Sounds bizarre, @ ,

    I've not heard of this problem before. You need one one-on-one support from our agents. Please contact assisted support for continued assistance with this issue. To contact Adobe Support, do the following:

    1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
    3. Type "Agent" in the chat box to be connected to a live agent.
    4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.


    I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Apr 5, 2024 9:25 PM UTC

    Sounds bizarre, @ ,

    I've not heard of this problem before. You need one one-on-one support from our agents. Please contact assisted support for continued assistance with this issue. To contact Adobe Support, do the following:

    1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
    3. Type "Agent" in the chat box to be connected to a live agent.
    4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.


    I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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