Stuck on rotating/spinning blue circle/ring on iPhone

I could try your suggestion ... and I might .... but Adobe's "support" agents are often anything other than support, because:

* the agents often can't understand or speak English great, and I don't speak their language at all,

* Adobe skimps on paying for a decent phone service, using a cheap phone service that causes a delay (sometimes as long as a couple seconds) between when the agent or I say something, and it is heard by the other - which makes for very difficult conversation.

* the agents often don't know how to address the issue, or answer questions, even when there's little to no language barrier, and the question needs a simple answer (like a "yes" or "no").

I could write a book (a very sad one) about my 25 years struggling with Adobe tech support.

I even have a friend who works for Adobe, as a developer of Premiere, who has told me straight up that nobody should ever expect decent tech support from Adobe.

It's a sad devolution our society has come to that the greed of companies (like Adobe) have led to their customers having to find actual support from each other by toiling away through forums like this.

Adobe could just pay employees better, to attract better qualified and better trainable employees to be agents, and could pay for decent phone service .... but then that would mean less money to their wealthy execs and to their shareholders, which is unfortunately companies' priorities over their workers and customers.

Not good 😕😕