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jkovac
jkovac
Participant
October 25, 2018
Answered

Stuttering playback in Rush

  • October 25, 2018
  • 17 replies
  • 23413 views

Just started using Rush.  All video files, regardless of source, stutter wildly in editing playback, making it impossible to actually edit.  Exported video plays fine (except the edit points are goofy because I can't see exactly what I am editing.) I am using a new HP laptop running Windows 10.

Same files play fine in FinalCut Pro on an old Mac and in Windows Movie Editor on a laptop running Windows 7.  Any input appreciated.

    Correct answer Cherish26510108t6bj

    I found the solution!!!!! You have to turn off hardware acceleration. On computer Edit>Preferences> then uncheck the box that says "Enable hardware acceleration coding and decoding" Not sure how to fix it on the phone, but I hope this helps

    17 replies

    Show previous replies
    I
    Ilze5ED6
    Participant
    April 6, 2021

    I am in a same boat - thought that I have found a user friendlier video editing software since imovie seems a bit too much work. Just uploaded several GoPro videos hoping to start editing process and playback is extremely jittery. Any new ideas/solutions to the problem?

    M
    Morgan5C77
    Participant
    April 7, 2021

    I've never transferred files from a GoPro but try this: 

    1. Create a project in rush with the desired file
    2. before making any edits, save the file to your drive by hitting the share button and choosing a destination 
    3. rush will save it as a .mp4
    4. Close the open project
    5. Create a new project with the newly created .mp4

    this has been working for me. Hope it works for you!

      D
      default5mmewph6qz9e
      Participant
      September 30, 2021

      Unfortunately this solution didn't work for me 😞

      M
      Morgan5C77
      Participant
      March 21, 2021

      .MOV files transferred from and iphone to my windows 10 desktop will be choppy in rush but if I render the file, then recreate the project with the rendered version it works much better.

        M
        Morgan5C77
        Participant
        March 21, 2021

        Just wondering if anyone has found a solution to this problem yet. 

          C
          Christopher5D2C
          Participant
          January 22, 2021

          Legit all you need to do is restart your computer. I had the same problem not even an hour ago, got worried, and then I just restarted everything, and the audio doesn't skip anymore. If it doesn't stop skipping then I don't know what the issue is, sorry man. 

            caroline_edits
            Community Manager
            caroline_editsCommunity Manager
            Community Manager
            October 13, 2020

            Following up on this –

            This is still a concern amongst our teams, we're keeping an eye on it and we'll continue to invest in improvements!

            In the meantime, try to avoid using footage that was taken with a screen recording. More information on why screen-recorded footage has issues here.

            I also noticed that if I edit my photos using the iOS Photos app (AKA Camera Roll) before I import it into Rush, I get a stuttering playback. So if you're using an iPhone, don't edit your footage before you import it into Rush. 

             

            Hope this helps, we'll keep at it.

            Caroline

              S
              Shane5FD5
              Participant
              December 7, 2020

              Same issue here with a new DJI pocket 2. The previews play flawlessly in two other video editors. 720, 1080, and 4k all skip in preview.

              T
              Timcat
              Known Participant
              December 17, 2020

              Same issue with 1080 and 4k footage from Sony ZV-1.  Renders this app pretty useless.

              caroline_edits
              Community Manager
              caroline_editsCommunity Manager
              Community Manager
              November 9, 2018

              Hey JKovac,

              We've had some updates to the program and some new suggestions added to this thread. Have any of them worked for you?

              Let us know!

              Caroline

              A
              Andreas5FB3
              Participant
              August 28, 2020

              2 Years later seems to be still the same issue around.

              I just started Rush and have mp4 file and I have an i7 and 8GB ram - though the ram is not maxed during this process...

              The preview setting is on low and the video lags so horribly that I debate going back to Microsoft Video Creator as that software seems more capable than Adobe's rush

               

                L
                LD223
                Participant
                September 7, 2020

                I'm having the smae issue.... this is ridiculous 

                jkovac
                jkovacAuthor
                Participant
                October 25, 2018

                Update - spent 4 1/2 hours on Adobe chat and phone support.  No resolution, escalated to senior tech who will get back to me in 48 hours.  I think it is awesome that this product is named Rush.

                  Vinay Dwivedi
                  Adobe Employee
                  Vinay Dwivedi
                  Adobe Employee
                  October 25, 2018

                  Hi John,

                  I apologise for the delay.

                  I need little information here.

                  1.Make and Model of the camera used.

                  2. Media information like format, frame rate, Frame height etc.

                  3. System specs in terms of RAM, GPU, Hard Drive and GPU driver version.

                  4. Export format used.

                  //Vinay

                  jkovac
                  jkovacAuthor
                  Participant
                  October 25, 2018

                  I have now provided that information to at least 4 Adobe support people.  I spent four hours on the phone and chat last night and got nowhere.  The last guy I talked to said someone would call me back within 48 hours.

                  Moderator note: case notes information was removed.

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