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Dan36692144bj52
Participant
April 17, 2024
Question

Subscription

  • April 17, 2024
  • 1 reply
  • 117 views

I purchased the premier rush subscription. When using the app on my iphone it says i cant upload in 4k then recommends purchasing the subscription which i already own! Help, extremly frustrated  

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    May 15, 2024

    HI @Dan36692144bj52,

    Can you try h.264 4K footage instead of HEVC footage? What happens? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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