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C31742055hqxs
Participant
Aug 19, 2023 5:03 PM UTC
Question

Syncing Issues in Premier Rush

On the desktop when I click on the 3 dots under the project to "enable syc" in Rush, btut I get the message that I need to upgrade to premier to enable syncing. The thing is... I have already purchased Premier. Would love any input on how to troubleshoot this. I already went through the syncing trouble shooting page on Adobe and followed all of the tips and I'm still having the issue. Thanks!

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    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Aug 21, 2023 9:16 PM UTC

    Hi @C31742055hqxs,

    I got your message. Has this worked in the past? Which subscription have you purchased to enable Rush Premium features? Let us know. Hope we can assist.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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