Participating Frequently

Answered

The APP is not working!

Forum|Forum|1 year ago
February 12, 2025
35 replies
2528 views

It's impossible to create any project. 4 days in a row!

Crash

Correct answer Kevin-Monahan

Hi,

This turned out to be an issue with the Czech language only. The only workaround is to use the English version of the app. Sorry about that.

Cheers.

Kevin

M

marek_4064

Participant

How are things with this issue? Am I working with a bunch of incompetent idiots, or how should I understand this? Why do you lie that you're doing something about it when this problem still persists? The payment of 600 CZK was deducted on 1.9, and even so, it doesn't work. This is an important app for me. Why doesn't the alleged employee here just pick up the phone and solve this? Doesn't it bother you that it's not working for people?

janurban

Participant

I had the same issue, also using Czech language. I tried to switch the iPhone settings to English and the button works now. Also, older projects are now visible (I didn't see any before swirching languages).

S

SenorPedraw

Participating Frequently

Same on my devices

Kevin J. Monahan Jr.

Legend

The team was wondering if everything is working OK on Project Violet, the beta app for mobile editing on iOS. Check it out: https://apps.apple.com/us/app/project-violet/id6466123985

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

@jakub_5205 and @SenorPedraw,

You and other users are using the same language. It's not English. Is it the wonderful Czech language? If not, which language is the version you are using?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

S

SenorPedraw

Participating Frequently

Yes, it is Czech language.

Kevin J. Monahan Jr.

Legend

Thanks for verifying. I am drilling down on this aspect of the bug today.

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

S

SenorPedraw

Participating Frequently

I Have the same issue on iphone 16pro max amd also iPad pro.

S

SenorPedraw

Participating Frequently

Kevin J. Monahan Jr.

Legend

Do you have spatial audio switched on in camera settings. Try shooting test clips with that setting disabled and try again. Let us know if it works, @SenorPedraw.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

Hi All,

The team offered the following potential solutions:

Sign out and back into Rush
Perform a hard reset on the iPad
If you don’t have any projects you need to save, we recommend reinstalling the Rush.

If none of those steps resolve the bug, it would be good to know what iPad model they have and what media is in their camera roll.

I hope the information is useful.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

jakub_5205Author

Participating Frequently

Hi,

I´ve already tried reinstalling the Rush but it doesn´t help.

I´ve got an iPhone 13 mini.
iOS: 18.3.1

Best regards

JV

Kevin J. Monahan Jr.

Legend

What media then?

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

Mystic_Whirl0647

Participant

The same problem. APP on iPhone 11 pro.

Kevin J. Monahan Jr.

Legend

More info please, @jakub_5205? Hope to help!

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

jakub_5205Author

Participating Frequently

Hi Kev. It´s easy. I can´t press CREATE button in the app.

Kevin J. Monahan Jr.

Legend

Weird. Is it diabled (greyed out)? Do you have a screen shot? Hope to assist.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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