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Participating Frequently
Feb 12, 2025 3:12 PM UTC
Answered

The APP is not working!

It's impossible to create any project. 4 days in a row!

Kevin-MonahanCorrect answer
Community Manager
Sep 3, 2026 1:45 AM UTC

Hi,

This turned out to be an issue with the Czech language only. The only workaround is to use the English version of the app. Sorry about that.

 

Cheers.

Kevin

35 replies

Participant
Sep 4, 2025 8:56 AM UTC

How are things with this issue? Am I working with a bunch of incompetent idiots, or how should I understand this? Why do you lie that you're doing something about it when this problem still persists? The payment of 600 CZK was deducted on 1.9, and even so, it doesn't work. This is an important app for me. Why doesn't the alleged employee here just pick up the phone and solve this? Doesn't it bother you that it's not working for people?

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janurban
Participant
Apr 2, 2025 7:30 PM UTC

I had the same issue, also using Czech language. I tried to switch the iPhone settings to English and the button works now. Also, older projects are now visible (I didn't see any before swirching languages).

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Participating Frequently
Apr 2, 2025 9:01 PM UTC

Same on my devices

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Kevin J. Monahan Jr.
Legend
Apr 2, 2025 11:39 PM UTC

The team was wondering if everything is working OK on Project Violet, the beta app for mobile editing on iOS. Check it out: https://apps.apple.com/us/app/project-violet/id6466123985

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin J. Monahan Jr.
Legend
Mar 18, 2025 1:03 AM UTC

@jakub_5205 and @SenorPedraw,

You and other users are using the same language. It's not English. Is it the wonderful Czech language? If not, which language is the version you are using?

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
Mar 18, 2025 11:16 AM UTC

Yes, it is Czech language.

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Kevin J. Monahan Jr.
Legend
Mar 18, 2025 4:42 PM UTC

Thanks for verifying. I am drilling down on this aspect of the bug today.

 

Cheers,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
Mar 15, 2025 10:17 PM UTC

I Have the same issue on iphone 16pro max amd also iPad pro. 

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Participating Frequently
Mar 15, 2025 10:30 PM UTC

 

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Kevin J. Monahan Jr.
Legend
Mar 18, 2025 1:00 AM UTC

Do you have spatial audio switched on in camera settings. Try shooting test clips with that setting disabled and try again. Let us know if it works, @SenorPedraw.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin J. Monahan Jr.
Legend
Mar 10, 2025 6:06 PM UTC

Hi All,

The team offered the following potential solutions:

  • Sign out and back into Rush
  • Perform a hard reset on the iPad
  • If you don’t have any projects you need to save, we recommend reinstalling the Rush.

 

If none of those steps resolve the bug, it would be good to know what iPad model they have and what media is in their camera roll.

 

I hope the information is useful.

 

Thanks,

Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
Mar 10, 2025 8:29 PM UTC
Hi,

I´ve already tried reinstalling the Rush but it doesn´t help.

I´ve got an iPhone 13 mini.
iOS: 18.3.1

Best regards

JV
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Kevin J. Monahan Jr.
Legend
Mar 10, 2025 9:48 PM UTC

What media then?

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
Mar 9, 2025 1:31 AM UTC

The same problem. APP on iPhone 11 pro.

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Kevin J. Monahan Jr.
Legend
Feb 13, 2025 1:58 AM UTC

More info please, @jakub_5205? Hope to help!

 

Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
Feb 13, 2025 9:01 AM UTC

Hi Kev. It´s easy. I can´t press CREATE button in the app. 

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Kevin J. Monahan Jr.
Legend
Feb 14, 2025 3:15 AM UTC

Weird. Is it diabled (greyed out)? Do you have a screen shot? Hope to assist.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio