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megumi恵
Participant
December 5, 2018
Answered

The Premiere Rush on my desktop do not have access to the Adobe Team Porjects service

  • December 5, 2018
  • 2 replies
  • 482 views

Whenever I open the rush, it always notices me that it does not have access to the Adobe Team Porjects service, and, after I clicking the OK button, it stays on the loading screen and I can do nothing as the button of "Create a new project" keeps grey, just like the picture shows.

What should I probably do to get into the rush successfully?

This topic has been closed for replies.
Correct answer petergaraway

This is an old post, but we fixed this issue at the beginning of July 2021. If you experience this error again, please let us know by creating a new post. Thank you!

2 replies

petergaraway
Adobe Employee
petergarawayCorrect answer
Adobe Employee
July 13, 2021

This is an old post, but we fixed this issue at the beginning of July 2021. If you experience this error again, please let us know by creating a new post. Thank you!

Vinay Dwivedi
Adobe Employee
Vinay Dwivedi
Adobe Employee
December 5, 2018

Hi guoxuzhen,

Do you have Premiere Pro 2019 on this machine. If yes, launch Premiere Pro CC 2019 and then try to launch Rush CC. Check if it makes any difference.

//Vinay

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