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Participant
September 27, 2025
Answered

The program does not import videos.

  • September 27, 2025
  • 1 reply
  • 69 views

 I'm trying to import videos from the photo library as usual, but it won't import them. What's the problem?

Correct answer brooks_0785

This usually happens when the app loses permission to access your photo library or the video format isn’t supported. First, check your device settings and make sure the Adobe app still has access to Photos/Videos. If that’s fine, try duplicating one of the videos and importing the copy this often fixes metadata issues.

1 reply

brooks_0785Correct answer
Participating Frequently
September 27, 2025

This usually happens when the app loses permission to access your photo library or the video format isn’t supported. First, check your device settings and make sure the Adobe app still has access to Photos/Videos. If that’s fine, try duplicating one of the videos and importing the copy this often fixes metadata issues.