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Participant
July 19, 2023
Question

"This file requires the HEVC codec which is included with a Creative Cloud

  • July 19, 2023
  • 1 reply
  • 144 views

I am getting the pop for "This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

 

I 100% have a paid for plan and never ran into this ever before.

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
July 25, 2023

Which plan did you purchase, @Виталий28940881lt2z?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio