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Paulie2856650949af
Participant
February 24, 2023
Answered

this file requires the hevc codec which is included with a creative cloud membership

  • February 24, 2023
  • 2 replies
  • 3419 views

Every time I try to export a video now on Rush, I am met with this error. I currently have 2 active subscriptions both include Adobe Rush and I also have the media encouder purchased. Why does this error keep happening? I have worked hours on a product that I now can not export (I had just exported another project I made 3 days ago with no problem). The only thing in the project are MP4 and PNG files and audio voice over. This is getting very frustrating and is not the first time ive had an issue with adobe these past few months. Is anyone else suddenly getting met with this error?

 

im running Rush 2.7

and Encoder 23.2.1

    Correct answer Paulie2856650949af

    Solution found:

     

    There are different versions of Adobe Rush that are available. Most people end up obtaining Adobe Rush through either the Photoshop subscription or the Premior Pro subscription. The version of Adobe Rush that comes attached to those subscriptions is pretty much a "basic" version of the app. This version of the app does not have the HEVC encoder option built into the basic app and it cant utilizer the "Adobe Media Encouder" for this same reason. The Media Encoder mostly will help with the Adobe Promiere Pro app. 

     

    The Solution for me was to upgrade to the Adobe All Cloud plan (this would enclude the Preimer Rush Advance/Pro app) and that can utilize the encoder correctly. Luckily after speaing too 2 very nice representatives on the phone with Adobe, they helped explain and straighten out the problem. Also by upgrading to the new plan I ended up paying less for 20+ apps for a full year (Promotional period for upgrading) than If I would of kept the other 2 plans together. Sense I did the update and signed out / signed back into the Adobe cloud, everything is working perfectly now.

     

    NOTE: Purchase your new plan before canceling your old plans. This way any projects that arent synced to the cloud will remain attached to the email and you wont risk losing the project you have saved. 

     

    Hope this helped and I explained it correctly. Feel free to comment below. Cheers

    2 replies

    P
    Paulie2856650949afAuthorCorrect answer
    Participant
    February 24, 2023

    Solution found:

     

    There are different versions of Adobe Rush that are available. Most people end up obtaining Adobe Rush through either the Photoshop subscription or the Premior Pro subscription. The version of Adobe Rush that comes attached to those subscriptions is pretty much a "basic" version of the app. This version of the app does not have the HEVC encoder option built into the basic app and it cant utilizer the "Adobe Media Encouder" for this same reason. The Media Encoder mostly will help with the Adobe Promiere Pro app. 

     

    The Solution for me was to upgrade to the Adobe All Cloud plan (this would enclude the Preimer Rush Advance/Pro app) and that can utilize the encoder correctly. Luckily after speaing too 2 very nice representatives on the phone with Adobe, they helped explain and straighten out the problem. Also by upgrading to the new plan I ended up paying less for 20+ apps for a full year (Promotional period for upgrading) than If I would of kept the other 2 plans together. Sense I did the update and signed out / signed back into the Adobe cloud, everything is working perfectly now.

     

    NOTE: Purchase your new plan before canceling your old plans. This way any projects that arent synced to the cloud will remain attached to the email and you wont risk losing the project you have saved. 

     

    Hope this helped and I explained it correctly. Feel free to comment below. Cheers

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    February 25, 2023

    Thanks for reporting back on what worked for you, Paulie! I am fairly certain a subscription to Premiere Pro will allow access to that codec along with Rush. Those that have that subscription can try it. I can also ask the team on Monday when I get back into the office.

     

    Best,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    Chris290528546cwt
    Participant
    March 24, 2023

    Hi, 

    I am also having this issue when trying to playback my new GoPro 11 files.   Now upgrading to another plan may well work, but I would just like the apps I am currently paying for to work?  Can someone advise as to what else could be a solution?

     

    Many thanks

     

    Chris

      P
      Paulie2856650949afAuthor
      Participant
      February 24, 2023

      I have also uninstalled and reinstalled previous verson of both apps with no success

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