Skip to main content
G
Genial31343455g0w6
Participant
July 27, 2023
Question

Timeline Playback Problem

  • July 27, 2023
  • 1 reply
  • 229 views

Hello, I recently installed "Adobe Premiere Rush" and the playback Timeline always has a black screen, why does this happen? My cell phone is compatible with the app, but the audio is distorted and the screen is black.

    This topic has been closed for replies.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 28, 2023

    Hi @Genial31343455g0w6,

    Thanks for the message. Is this a 4K clip? Can you try an HD clip and see if it works?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    G
    Genial31343455g0w6Author
    Participant
    July 28, 2023
    • Yes, the clips in the screenshot above were in 4k, however I tried to use HD clips (in the same format supported by the cell phone) and simply the audio is distorted and the Timeline remains black.
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 28, 2023

    Sorry about that!

    At this time, please contact our agents here for one-on-one assistance: https://helpx.adobe.com/contact.html. The chat pod is in the lower right corner. Ask for the "video queue." They should be able to assist with this issue. Sorry for the problem.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices